FAQs

Got questions? We've got answers. View our FAQs below to find quick support for any questions you may have.

Our jewellery is crafted from high-quality materials such as 18k gold-plated stainless steel and 925 Sterling silver. Some pieces also feature crystals and CZ stones for added elegance.
To keep your jewelry looking its best, avoid contact with water, perfume, and harsh chemicals. Store it in a dry place and clean it gently with a soft cloth.
Yes, our jewellery is designed to be hypoallergenic and suitable for sensitive skin. We use high-quality, non-reactive materials to minimise the risk of irritation.
Many of our necklaces feature adjustable lengths to ensure a perfect fit. Check the product details for specific length options and adjustability.
Currently, we do not offer custom designs or personalisation. However, we do provide a wide range of unique and beautifully crafted pieces to suit various styles and preferences.

Shipping & Delivery

For questions relating to our delivery times and prices.

We offer standard and express shipping options through Australia Post eParcel & DHL Express. Free fast delivery is available on orders over $100 AUD.
Orders are typically dispatched the same day (excluding weekends). Standard shipping takes 3-5 business days, while express delivery is usually next-day in major metro areas.
Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track the status and location of your package.
During peak periods, there may be slight delays. If your package is significantly delayed, please contact us via our contact form or email at info@strokeofluck.au for assistance.

Returns & Refunds

Find out more about our returns and refunds policy

We have a 30-day return policy. Items must be in their original condition, unworn, and with tags. Contact us to initiate a return and receive a return shipping label.
To start a return, contact us via our contact form or email at info@strokeofluck.au. We will provide instructions and a return shipping label if your return is accepted.
Once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be refunded on your original payment method within 10 business days.

General Information

Explore other information and help

You can reach our customer service team via our contact form on the website or by emailing us at info@strokeofluck.au. We’re here to help with any questions or concerns.
Yes, we offer beautiful packaging for all our jewellery pieces. If you need special gift wrapping, please let us know when placing your order.
We are an Australian-based company, proudly offering our unique jewelry collections to customers locally and internationally.
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